Repairs during Lockdown

IF YOU CAN WAIT UNTIL AFTER THE LOCKDOWN HAS CLEARED THEN PLEASE DO. Unfortunately we are not able to give a date when we will reopen as this is down to the government guidance. At the moment it looks like it would be around June 15th

Accessibility of information on COVID-19 in different EU Member ...

If you have been authorised to return a computer during lockdown then please follow these instructions.

1. Items CAN NOT be returned to our store at the moment.

2. Items can ONLY be returned to our mail box, details below. Returns can be only by COURIER no personal callers for the protection of the mail  box staff.

3. All items MUST be boxed, sealed and have ACPCS clearly on the outside.

4. DO NOT return any cables or accessories. Packages will be refused if they are not sealed.

5. The outside of the box must have a sheet with your name, address and telephone number on.

6. Inside the box include a sheet has all the details on this form 

https://www.acpcs.co.uk/pages/rma-form

7. Return address is

AC TECHNOLOGY
Unit 165 Imperial Court
Exchange Street East
Liverpool
L2 3AB

8. Parcels left at the mail box will be collected each few days. Once it has been repaired it will be shipped back to you. This process may take up to 14 days.

9. We understand that you may wish for us to vary or amend these conditions but these procedures are in place for the Health and Wellfare of our staff and customers. As we have recently lost a colleague to Covid-19 we must ensure that these procedures are enforced.

10. You will need to arrange your own courier to return the PC, once we have evaluated the issue we will contact you to arrange the return.