Website Terms and Conditions

Last updated: July 25, 2026

Welcome to www.acpcs.co.uk (the "Website"). This Website is operated by AC Multimedia Solutions Limited ("we", "us", or "our").

By accessing or using our Website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our Website.

1. Company Information

• Company Name: AC Multimedia Solutions Limited

• Company Registration Number: 07779687

• VAT Number: 263813402

• Registered Office Address: Seymour Chambers, 92 London Road, Liverpool, Merseyside, United Kingdom, L3 5NW

• Trading Address: 363-369 Edge Lane, Liverpool, L7 9LQ

• Contact Email: customercare@ac-technology.co.uk

• ICO Registration Reference: ZA519762

2. Acceptance of Terms

By accessing, browsing, or otherwise using www.acpcs.co.uk, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. We reserve the right to amend these terms at any time without prior notice. Changes will take effect immediately upon posting to the Website, and your continued use constitutes acceptance of those changes.

3. Intellectual Property Rights

• All intellectual property rights in the Website and its content (including text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software) are owned by or licensed to AC Multimedia Solutions Limited.

• You are permitted to view, print, and download content from the Website for your own personal, non-commercial use, provided you do not modify any content and retain all copyright notices.

• You must not copy, reproduce, republish, download, post, broadcast, transmit, make available, or otherwise use content from www.acpcs.co.uk for any public or commercial purpose without our express written permission.

4. Acceptable Use

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website. Prohibited behavior includes:

• Harassing or causing distress or inconvenience to any person.

• Transmitting obscene or offensive content.

• Disrupting the normal flow of dialogue within our Website.

• Attempting to gain unauthorized access to our servers, security systems, or user accounts.

• Using any automated system, robot, spider, or scraper to access the Website for any purpose without our prior written consent.

5. Data Protection and Privacy

We are committed to protecting your personal data in compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). AC Multimedia Solutions Limited is registered with the Information Commissioner’s Office (ICO) under registration reference ZA519762. For details on how we collect, use, and store your information, please refer to our Privacy Policy.

6. Disclaimer of Warranties

• The content on www.acpcs.co.uk is provided for general information purposes only and does not constitute professional advice.

• While we endeavor to ensure that the information on the Website is correct, we do not warrant the accuracy, completeness, or up-to-date nature of the material.

• The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.

7. Limitation of Liability

• To the maximum extent permitted by law, AC Multimedia Solutions Limited excludes all liability for any loss or damage whatsoever arising out of or in connection with your use of the Website, including direct, indirect, incidental, punitive, or consequential damages.

• Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

8. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by AC Multimedia Solutions Limited. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any third-party websites.

9. Viruses, Hacking, and Other Offences

• You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.

• You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website.

• Breach of this provision may constitute a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: customercare@ac-technology.co.uk

• Address: Seymour Chambers, 92 London Road, Liverpool, Merseyside, United Kingdom, L3 5NW
  
  

1. Pricing and Product Descriptions

• Pricing Accuracy: While we make every effort to ensure that all prices displayed on our website are accurate, errors may occasionally occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible. We reserve the right to cancel any order where a pricing error has occurred, even if you have received an order confirmation. If you have already paid for the goods and your order is cancelled, you will receive a full refund.

• Price Changes: Prices for our products are subject to change without notice. However, such changes will not affect orders for which we have already sent an Order Dispatch Confirmation.

• Product Descriptions: We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct. However, specifications, colors, and components of PC systems and hardware may occasionally vary slightly from manufacturers or due to component shortages, provided the performance and quality remain equal or superior.

2. Orders and Contract Formation

• Order Process: By placing an order on our website, you are making an offer to purchase goods subject to these terms. All orders are subject to availability and acceptance by us.

• Contract Formation: No contract for the sale of any product will subsist between you and AC Multimedia Solutions Limited until we send you an Order Dispatch Confirmation email. This marks the point at which a binding legal contract is formed between us.

• Right to Refuse: We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, stock unavailability, or pricing/typographical errors.

3. Payment Terms

• Payment Processing: We accept payment via the authorized payment methods displayed on our website at checkout. Payment will be charged to your account or card prior to the dispatch of your goods.

• Title to Goods: Ownership of any goods you purchase from us will pass to you only when we have received full payment of all sums due in respect of the goods, including delivery charges.

4. Delivery

• Delivery Services: We deliver to addresses within the United Kingdom. Delivery charges and estimated timescales are specified on our website during the checkout process.

• Risk and Responsibility: The risk of loss and damage to products passes to you upon physical delivery of the goods to the specified delivery address.

• Courier Deliveries: At ACPCS we utilise Premium Fully Tracked and GPS logged courier service to ensure the safe arrival of your goods. If your tracking information including GPS Telemetry and Courier Photographic Evidence indicates that your parcel has been delivered to the address provided, communal area, designated safe space, but you have not received it, we will immediately launch a formal investigation with the courier's security team. If it is suspected that your parcel has been stolen from your property or shared building after delivery, this constitutes theft. To proceed with a claim for loss, we require you to report the theft to your local Police Constabulary. Once we have your Police Crime Reference Number we will fully cooperate with the police and courier to assist with the criminal investigation including providing hardware serial numbers. As soon as we have the police response we will work with the courier. Our commitment to you: we understand that falling victim to parcel theft is a highly distressing and frustrating experience. Please rest assured that as a family-run business, our ultimate goal is to support and protect our genuine customers. As soon as you provide the required crime reference number and we have the statement from the driver, our team will immediately step in and begin the process of arranging a replacement order to get your items to you as quickly and smoothly as possible. 
  
  

• Delays: We will make every effort to deliver your goods within the estimated timeframe. However, delays may occasionally occur due to unforeseen factors or component supply chain issues. We shall not be liable for any delay or failure to deliver the goods if the delay is caused by circumstances beyond our reasonable control.

5. Cancellations, Returns, and Refunds (Consumer Customers)

• Statutory Right to Cancel (Cooling-Off Period): If you are contracting as a consumer (buying for personal use rather than business), you have the legal right to cancel your contract under the Consumer Contracts Regulations 2013 within 14 days of receiving your goods without giving any reason.

• Custom and Built-to-Order Systems: Please note that the statutory right to cancel does not apply to goods that are made to your specific configuration, custom-built PC systems tailored to your exact specifications, or software that has been unsealed or activated.

• Returning Goods: To exercise your right to cancel, you must inform us of your decision by a clear statement sent via email to customercare@ac-technology.co.uk. You are responsible for returning the goods to us at your own expense in their original, unopened, and undamaged packaging (where applicable) without undue delay and no later than 14 days after notifying us.

• Refunds: If you cancel a contract, we will reimburse all payments received from you, excluding standard delivery costs (or any enhanced delivery costs selected by you), subject to any deduction for diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics. Refunds will be processed within 14 days of receiving the returned goods.

6. Faulty Goods and Warranties

• Statutory Rights: Under the Consumer Rights Act 2015, goods supplied to consumers must be as described, fit for purpose, and of satisfactory quality. If you purchase goods that are faulty or not as described, you have legal rights:

  • Up to 30 days: You can reject the faulty goods and receive a full refund.

  • Up to 6 months: If the goods cannot be repaired or replaced, you are generally entitled to a full refund in most cases.

• Manufacturer Warranties: Many hardware components (such as CPUs, GPUs, motherboards, and RAM) come with an extended manufacturer warranty. Details of these warranties are provided with the product packaging or documentation.

• Exclusions: Our warranty and liability for faulty goods do not apply to defects caused by normal wear and tear, willful damage, abnormal working conditions, failure to follow instructions, misuse, or unauthorized alteration/repair carried out by anyone other than AC Multimedia Solutions Limited.