Please read the following carefully if you have any issues.

Please contact us before returning anything.

customercare@ac-technology.co.uk

Once we have authorised a return please complete the following form and include it with your item. Failure to include this will delay your item being looked at by our engineers.

You must receive an RMA number before returning anything.

MAKE SURE THE RMA NUMBER IS ON THE OUTSIDE OF THE PACKAGE

Only return a computer tower without cables or dongles as we can not guarantee that these will be returned to you. The only exception to this is if these could be your problem, in which case please detail these on your RMA form.

Ensure that your computer is well packaged as it is your responsibility to ensure that is arrives without damage.

PLEASE NOTE THAT RETURN ADDRESS FOR WEB ORDERS IS NOT THE STORE. CLICK HERE

If we are arranging a courier to collect your PC then a charge may be made for a missed collection. Please see Courier Return

 RMA FORM - click for form

Unfortunately there may be times when a Computer needs to be returned to us for warranty work. On these occasions it is important that you follow the guidelines below.

Before returning anything please make sure that you have had a conversation with us to determine if a return is necessary. You can email us at customercare@ac-technology.co.uk. Please ensure that you have printed and completed the RMA form.

Click the blue rma form title above

If the Computer has been with you for less than 30 days and not had the warranty seal removed, then we cover both directions of courier. After 30 days we cover only the return direction of carriage. If your warranty seal has been removed please contact us customercare@ac-technology.co.uk to discuss your options before returning.

If the fault has been determined to be a software issue then we do not cover the cost of any carriage.

If we agree a date for collection with you and you miss the collection then you will need to arrange your own return, there may also be a charge for the missed collection if it has been paid in advance by us  

ONLY SEND RETURNS - SECURELY PACKAGED TO THE ADDRESS BELOW

RETURNS AC TECHNOLOGY

363 Edge Lane

Liverpool
L7 9LQ

Before a courier has been arranged please ensure that the computer is adequately packaged, particularly for the glass cases as couriers will not cover you for physical damage if the glass is smashed on return.

If we are arranging a courier for either direction please bear in mind that collection and delivery can be at any time on the chosen day between 9am and 6pm, so consider if an alternative address may be more suitable such as a work or relative. If you live near to a particular courier depot and would like to drop the parcel off rather than wait for a collection please let us know. 

If we are arranging the collection you will need to have access to a printer so that you can print out the return label as most courier drivers will not bring one with them.

Once the Computer is back with our engineers they may not be aware of any conversations that you have had so make sure you include as much relevant details of your issue with the tower. Also ensure that you have included your telephone number and return address. 

Unless otherwise authorised please only return the Tower, do not include any USB dongles, cables or other accessories.

Once your computer has arrived back with us we aim to have the fault diagnosed and repaired within 7 working days. If you return a computer between November and January this time may be much longer. Once the tower is packaged ready to return you will be emailed the tracking details and it should be with you the next working day.

We deal with all returns in order in which they have been booked in so please be patient as you may be in a queue before your computer can be repaired.