Customer Service advice for returns

Warranty & Returns (RMA) Guide

If you are experiencing an issue with your system, please follow this process carefully to ensure a swift repair.

Step 1: Get Authorisation

Before sending anything back, you must contact us to troubleshoot the issue. Many problems can be resolved via email without a return.

Email: customercare@ac-technology.co.uk
If a return is necessary, we will issue you an RMA Number.

Step 2: Complete the RMA Form

Once authorised, download and print the form below. Items received without this form will face significant delays.

👉 Download RMA Form Here
Include as much detail as possible about the fault.
Crucial: Clearly write your RMA Number on the outside of the package.

Step 3: Prepare the Package

Tower Only: Unless instructed otherwise, send the PC tower only. Do not include power cables, WiFi dongles, or accessories, as we cannot guarantee their return.
Packaging: Use original packaging if possible. If your case has tempered glass, ensure it is heavily protected. Couriers will not cover damage for poorly packaged glass pcs.
Printer Required: Some couriers will bring a label with them so no printer required.

🚚 Shipping & Collection Costs

Condition	Carriage Policy
Under 30 Days	We cover courier costs in both directions (if seal is intact).
After 30 Days	You pay for the return to us; we cover the carriage back to you.
Broken Warranty Seal	Please contact us to discuss options before returning.
Software Faults	Carriage costs are not covered for software-related issues.
Missed Collection	A fee may be charged if you miss a pre-agreed courier window.

Drop-off Option: If you prefer not to wait for a courier (9am–6pm window), let us know and we can provide a drop-off point at a local courier depot.

📍 Return Address

All web order returns must be sent to the following address (not the retail shop floor):

RETURNS: AC TECHNOLOGY 363 Edge Lane Liverpool L7 9LQ

🕒 What Happens Next?

Queue System: We handle repairs in the order they are booked in.
Timeframe: We aim to diagnose and repair within 7 working days.
Peak Season: Returns sent between November and January may take longer due to high volume.
Return Tracking: You will receive an email with tracking details the moment your system is ready to be shipped back to you.